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IT支持

Ambition Group Hong Kong Limited
Published on 04-03
Salary negotiable
Higher Diploma or Associate Degree
No experience limit
Work visa required

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Work benefits
5-day week
Job Description翻譯為中文
Job Duties

  • Handle and prioritize user requests for hardware, software, and networking issues.

  • Diagnose and resolve routine problems; escalate complex issues.

  • Use ServiceNow for logging and tracking calls.

  • Analyze incident reports and recommend improvements.

  • Coordinate with vendors for defective products.

  • Test software/hardware for usability.

  • Maintain knowledge base records.

  • Perform preventative maintenance and equipment repair.

  • Train users on software/hardware.

  • Install and image personal computers and peripherals.

  • Manage IT assets and spare equipment.

  • Troubleshoot handheld scanners, peripherals, and printers.

  • Stay updated with industry developments.

Experience:

  • Microsoft Windows OS (10+), Office 365, OneDrive, Teams.

  • Windows troubleshooting, networking fundamentals, security (MFA, GPO, antivirus).

  • Remote support tools (Admin share, RDP, remote registry).

  • Desired: Windows scripting, VOIP experience.

Additional Requirements:

  • Strong interpersonal skills.

  • Support production systems outside business hours.

  • Other duties as assigned.

Education:

BS in Computer Science or equivalent experience.
Languages
English
Skills
Spoken English
Documentation
Microsoft Windows
Microsoft Office
Ticket Logging Tools
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Conrad Chang
Ambition Group Hong Kong Limited · Senior Consultant
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Job Location

Wong Chuk Hang-Wong Chuk Hang, Southern

Wong Chuk Hang

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Ambition Group Hong Kong Limited
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