Marketing Intern (Social Media Operations Intern)

Social media operations

Responsible for managing and updating brand social media platforms (Instagram, Facebook, Xiaohongshu, etc.), and publishing content according to new product/main promotion plans.

Use the group-provided materials for content creation, and if necessary, shoot a small number of pictures/videos in-store.

Assist in the planning and execution of social media interactive activities to enhance fan engagement.

Customer interaction and service:

Timely reply to customer comments and private messages on social media platforms, handle simple customer complaints and follow up on feedback.

Internal communication and support

Assist in following up on internal communication projects, including data sorting, coordinating departmental needs, etc.

Other assistance

Support the daily affairs of the marketing department, including data sorting, competitive product analysis, and other temporary tasks.

Requirements:

Language skills: Fluent Cantonese and English, with good Chinese writing skills (simplified characters)

Strong net sense: familiar with social media platforms (such as Instagram, Facebook, Xiaohongshu, etc.), obsessed with online trends, and able to quickly capture hotspots.

Personal traits:

Creative and proactive, constantly coming up with new ideas and actively implementing them.

Strong sense of responsibility, attention to details, and able to handle tasks efficiently.

High emotional intelligence, customer service awareness, and online communication skills.

Have social media operations or customer service-related experience.

Basic design skills (such as Canva, Photoshop) or simple short video editing skills.

Internship: 3 months or above, with at least 3 days of attendance per week