Job Responsibilities:
Answer customer inquiries professionally via WhatsApp/Facebook Inbox/WeChat, providing basic information about treatment procedures
Assist customers in understanding treatment schedules, responsible for appointment registration, rescheduling, and following up on treatment progress
Establish good customer relationships, maintain high levels of service quality, and enhance brand trust
Training team customer service quality
Requirements:
2 years or more of customer service experience · Familiar with WhatsApp, WeChat, Facebook, etc. customer communication tools
Like communicating with people, patient, empathetic and professional service attitude ‧Good Cantonese, able to read and write Chinese fluently
Team-oriented, able to handle multiple tasks and proactively solve problems
Those with beauty/medical beauty industry experience or luxury goods service experience are preferred
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