Customer Services Officer Airport Customer Services Officer (Salary can be 20k or up, including allowance)

<p><strong>Report to: Quality Service Supervisor<br></strong>If you are attracted to dynamic airport operations and passionate about creating exceptional customer experiences, we look forward to you joining our largest service team at Hong Kong International Airport. As an outstanding airline representative, you will interact with passengers from different cultural backgrounds, making our passengers feel relaxed before their flight. At the same time, you will take on the role of brand ambassador and tackle various challenges. <strong><br><br>**Airport Service Department Business Development Ladder**<br></strong>Customer Service Officer III > Customer Service Officer II > Quality Service Supervisor > Shift Manager > On-Duty Manager<br>If your work performance and skills meet the requirements, you will be given a promotion opportunity after 18 months or more of employment*<strong><br><br>Main responsibilities</strong></p><ul><li><p>Become a brand ambassador and provide the best customer service to travelers at airports and Hsinchu Port</p></li><li><p>Starting with check-in services, provide high-quality seamless airport services to passengers</p></li><li><p>Provide sincere and polite assistance to passengers at the check-in counter, departure and arrival lobbies</p></li><li><p>Assist in executing other logistics work</p></li><li><p>Prepare flight-related documents to ensure flight safety and on-time departure</p></li></ul><p></p><p><strong>Entry Requirements</strong></p><ul><li><p>Legally employed in Hong Kong</p></li><li><p>Must be 18 years old</p></li><li><p>Hong Kong Secondary School Entrance Examination / Diploma Examination or equivalent academic qualifications</p></li><li><p>Have fluent English and Cantonese communication skills, and those who understand Mandarin are preferred</p></li><li><p>Welcome fresh graduates to apply; those with 1.5 years or above of aviation/related services industry experience will have the opportunity to receive a salary commensurate with their qualifications</p></li><li><p>Need shift work (including overnight shifts; working on weekends and public holidays)</p></li><li><p>Excellent customer service and communication skills</p></li><li><p>Since the position you applied for is a safety-sensitive position, you are required to pass a pre-employment drug test</p></li></ul><p></p><p><strong>Benefits</strong></p><ul><li><p>Become a part of a world-class quality service brand</p></li><li><p>Industry-leading training courses and systematic career development opportunities</p></li><li><p>Comfortable and relaxed working environment, diverse and inclusive corporate culture</p></li><li><p>Enjoy overnight and public holiday special work allowance</p></li><li><p>Medical insurance and flexible benefits plan</p></li><li><p>Flexible retirement plan</p></li><li><p>Employees and their families can enjoy airfare discounts</p></li></ul><p><strong>Personal information and application procedures</strong></p><p>Cathay Pacific is committed to promoting equal employment opportunities. The personal information provided by the applicant will be strictly in accordance with the company's <u>Personal information collection statement</u>》for recruitment purposes. If the applicant does not receive further notification within eight weeks, it may be considered that the application was unsuccessful. We will keep your personal data for no longer than is necessary for the purposes of collection and any other legal purposes. If your application is unsuccessful, we will keep your detailed information in our files, extending the storage period to the time required to process your application or, with your consent, for a longer period to match future job opportunities.</p><p></p><p>*Subject to relevant terms and conditions<br><strong><br>Reports to: Service Excellence Lead</strong></p><p>If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.</p><p>Being the face of a great airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.</p><p><strong><br>**Promising and Structured Career Development in Airport Service Delivery Department**<br></strong>Customer Services Officer III > Customer Services Officer II > Service Excellence Lead > Manager on Duty > Duty Manager</p><p>Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.</p><p><strong><br>Key Responsibilities</strong></p><ul><li><p>Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations </p></li><li><p>Deliver a seamless airport experience to our passengers from check-in to boarding </p></li><li><p>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas </p></li><li><p>Opportunities to assist some behind-the-scenes operations tasks </p></li><li><p>Prepare flight related documentation to ensure safe and an on-time operations </p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Right to work in Hong Kong</p></li><li><p>Minimum age of 18</p></li><li><p>HKCEE /HKDSE or equivalent qualification</p></li><li><p>Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage</p></li><li><p>Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline, or in the hospitality/service industry, will be considered experienced Customer Services Officers and offered a competitive package</p></li><li><p>Flexibility to work on shift schedules (including overnight, weekend, and public holidays)</p></li><li><p>Customerservice-orientedattitudeand good communicationskills</p></li><li><p>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</p></li></ul><p></p><p><strong>Benefits</strong></p><ul><li><p>Being part of a world-class service brand to be proud of</p></li><li><p>World-class training and structured career progression path</p></li><li><p>A safe and collaborative working environment which embraces a diverse and inclusive culture</p></li><li><p>Special allowance(s) is entitled to overnight and public holiday shifts</p></li><li><p>Medical coverage & other flexible benefits</p></li><li><p>Flexible retirement scheme</p></li><li><p>Discounted travel for you and your family<br>*Terms and Conditions Apply</p></li></ul><p><strong>Personal & Application Information</strong></p><p></p><p>Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our <u>Applicant Personal Information Collection Statement</u>and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods. </p>