Customer Service Officer - Mobil (Electronic platform and mobile application inquiries)

Responsibilities

• Provide timely customer service through multiple channels (such as phone, real-time chat, email) to enhance overall customer satisfaction

• Answer general inquiries and handle complaint cases with a positive, friendly, and professional attitude

• Provide assistance and guidance to electronic platform and mobile app users

• Follow all monitoring and service regulations to ensure the hotline runs smoothly

• Independent work

• Working location: Mifeng

Working hours

• Monday to Sunday (shifts, 5 days work per week, 9.5 hours per day)

• Day shift: 08:00 - 17:30 / 09:00 - 18:30or

• Night shift: 12:30 - 22:00 / 14:30 - 00:00

• Fixed daily shiftorNight shift

Position requirements

• Second 5 or above

• Welcome fresh graduates to apply

• Good Cantonese, basic English, and Mandarin

• Understand Chinese and English input methods

• Basic IT knowledge/ Helpdesk experience is preferred

• Prioritization for immediate employment

Full-time colleagues can enjoy the following benefits

• 14 paid annual leave days

• Night shift allowance (if applicable)

• Improve on-the-job training

• Free medical benefits include outpatient and inpatient coverage

• Telecom and other product employee discount

Applicants can apply by clicking on "Apply"or email your resume toHKTHRTAMassRecruit@pccw.com Submit your job application.

For more information on recruitment, please contact us through WhatsApp6392 5242 Contact us!

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.