Customer Relations

Apex
Financial Services
Updated 3 months ago
HK $25K-38K/Month
Bachelor
1 to 3 years
Work visa required
Full Time
6.0 hrs/day, Negotiable working days

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Work benefits
Birthday leave
Compassionate leave

Job Description
<div>Position: Customer Relations<br><br>Job Responsibilities:<br>The Customer Relations role is central to maintaining and enhancing the relationship between our company and its clients. Key responsibilities include:<br>Actively engaging with customers to understand their needs and provide solutions.<br>Handling inquiries, complaints, and feedback in a professional and timely manner.<br>Building long-term relationships by ensuring customer satisfaction and loyalty.<br>Collaborating with internal teams to improve overall customer experience.<br>Analyzing customer data to identify trends and areas for service improvement.<br><br>Job Requirements:<br>Candidates should possess excellent communication skills to effectively interact with diverse clientele.<br>A background in customer service or a related field is preferred, with at least one year of relevant experience.<br>Proficiency in using CRM systems and other digital tools for managing customer interactions.<br>Strong problem-solving abilities to address complex customer issues efficiently.<br>Demonstrated ability to work well under pressure while maintaining a positive attitude.<br><br>Benefits:<br>We offer competitive compensation packages that reward dedication and performance.<br>Employees enjoy comprehensive health benefits, including medical, dental, and vision coverage.<br>Flexible working hours are available to help maintain a healthy work-life balance.<br>Professional development opportunities are provided to enhance career growth.<br>An inclusive and supportive company culture fosters collaboration and innovation.</div>

Languages
Cantonese
Mandarin
English
Skills
Communication Skills

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Asana Ting
Apex · HRIS administrator

Job Location

Plaza 88-Tsuen Wan, Tsuen Wan

88號 Yeung Uk Rd, Tsuen Wan

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