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Job Description
Job Responsibilities
Serve as the main contact for customers using Toll-Free, IDD, and voice services
Support customer onboarding, service activation, and testing
Monitor service performance and voice quality
Handle customer inquiries and coordinate issue resolution with internal teams
Communicate service updates, maintenance, and incidents to customers
Review traffic usage and reports with customers and suggest improvements
Support customer testing and service validation to meet agreed standards
Gather customer feedback and work with teams to improve service quality
Identify service expansion or upsell opportunities and work with Sales
Maintain accurate customer records, tickets, and reports
Job Requirements
Diploma or above in Telecommunications, IT, Business, or related disciplines
3-5 years of experience in Customer Success, Account Management, or Telecom services
Telecom industry preferred. Fresh graduates are welcome with strong communication skills and interest in telecom
Basic understanding of Toll-Free, IDD, and voice services
Commercial mindset with focus on customer value, growth, and retention
Ability to discuss service quality and traffic performance in a business-oriented manner
Strong communication, coordination, and problem-solving skills
Customer-focused, proactive, and able to manage multiple priorities effectively
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Job Location
九龍灣-Kowloon Bay, Kwun Tong
九龍灣
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