e-Banking App Product & Operations Manager (Fintech, AI)

<p>Company Description: A leading financial institution in Hong Kong, established in 1949, focusing on corporate and personal banking services, and a wholly-owned subsidiary of a major asset management company.</p><p>Location: Lai Chi Kok Road</p><p>Nature: Renewable Contract (1 Year)</p><p></p><p>Job Title: <strong>e-Banking App Product & Operations Manager (Fintech, AI)</strong></p><p></p><p>Candidates with less experience will be considered as e-Banking App Product or Operations Specialist</p><p></p><p>Responsibilities</p><p></p><p>• Manage the entire product life cycle for the bank's mobile application (APP), focusing on features like account management, smart advisory services, and cross-border payments.</p><p>• Formulate and execute the annual product roadmap, and develop the mobile App operations strategy and execution plan, aligning with the bank's digital strategy.</p><p>• Build and implement a user behavior analysis system, and design and execute comprehensive online and offline campaigns to drive user engagement and adoption.</p><p>• Analyze user behavior and transaction data using SQL/Python to design A/B testing models, enhance user conversion and retention rates, and produce detailed optimization reports.</p><p>• Coordinate with cross-functional teams, including R&D (Agile development), QA, and Compliance (KYC/AML), to ensure efficient feature development and timely project delivery.</p><p>• Manage the Product Operations Closed-Loop Management process, including monitoring App feature usage rates and managing the user feedback cycle.</p><p>• Integrate new financial products (e.g., credit card installment plans, wealth management) to optimize revenue models while strictly controlling customer complaint rates.</p><p>• Lead AI function development (e.g., intelligent customer service, automated anti-fraud) to enhance user service efficiency and risk control, and track trends of Generative AI in financial scenarios.</p><p>• Conduct regular competitor research and analysis of peer App strategies to identify innovative and differentiated operational approaches.</p><p>• Collaborate with compliance departments to ensure all App operations and campaigns adhere to regulatory standards.</p><p></p><p>Requirements</p><p></p><p>• Possess a Bachelor's degree or above in Finance, Computer Science, Marketing, Information Management, or a related discipline.</p><p>• Minimum of three to five years of experience in managing APP products or operations within the Banking or Fintech industry.</p><p>• Proven track record of successful campaign planning, execution, and experience leading at least two full-cycle operations or product projects.</p><p>• Possess basic data analysis skills using languages such as SQL or Python, and proficiency in data visualization tools like Tableau or Power BI.</p><p>• Familiarity with the Hong Kong Monetary Authority (HKMA) compliance requirements for e-Banking.</p><p>• Strong ability to identify user needs through data and develop viable commercialization pathways for App features.</p><p>• Be able to provide concrete examples of past projects, such as implementing payment systems or wealth management modules.</p><p>• Proficient in design and prototyping tools like Axure, Sketch, or Figma (Product focus) or experience in cross-cultural collaboration with distributed teams (Operations focus).</p><p>• Experience in AI projects (e.g., deploying machine learning models, intelligent recommendation systems) is an added advantage.</p><p>• Strong communication and coordination skills in both written and spoken English and Chinese.</p><p></p>