Jockey Club telephone betting service staff

Job Responsibilities:

Handle bets, answer inquiries, verify accounts, and perform simple record-keeping tasks through phone or hotline

Job Responsibilities:

• Through the Jockey Club's designated telephone hotline, professionally and accurately handle customers' horse racing and sports betting matters, ensuring that each transaction complies with regulations and internal operating guidelines.

• Instantly respond to customer inquiries about account balances, betting records, payout results, and betting rules, providing clear, friendly, and empathetic service.

• Thoroughly verify customer identity and account information, execute basic risk control procedures, including identification and reporting of abnormal betting patterns, to ensure customer assets and institutional compliance and security.

• Follow standard procedures to complete simple electronic record keeping tasks, including call summaries, complaints or special event notes, to ensure system data is complete and traceable.

• Support team operations, participate in regular service training and simulation exercises, continuously improve communication skills, product knowledge and response ability, and support service needs during peak periods and large-scale events.

• Fluent Cantonese, able to communicate for a long time on the phone in a natural and appropriate tone; those with basic Mandarin or English listening skills are preferred (but not necessary).

• No academic qualifications and relevant work experience restrictions, fresh graduates and job seekers are welcome to apply; those with call center, customer service and financial related experience will be given priority.

• Have a high sense of responsibility and attention to detail, be able to accurately handle multiple parallel tasks in a fast-paced environment, and maintain stable emotions and service quality.

• Familiar with basic computer operations (such as Windows system, browser and internal applications), willing to accept systemized training and quickly master the Jockey Club's dedicated betting platform.

• Holding a permanent Hong Kong resident identity, or meeting the eligibility criteria for Talent Pass, Elite Pass, IANG, Dependents' visa or other legal work qualifications in Hong Kong.

• Enjoy 13 months of salary and year-end bonuses, based on the company's operating performance and individual performance.

• Provide a comprehensive medical and accident insurance plan, covering hospitalization, outpatient care, and basic dental coverage.

• Monthly transportation allowance to reduce commuting burden between Shatin office

• Enjoy 14 paid annual leave days, with the number increasing according to your service years; in addition, you are entitled to sick leave, marriage leave, maternity/paternity leave, and other statutory rights.

• Flexible work schedule to support work-life balance; employees can also use the leisure and sports facilities of the Jockey Club (including a fitness center, playing field, and recreation area) for free.