Handover Officer turnover

Client Details

Our client is a reputable real estate developer in Hong Kong with diversified commercial assets across Hong Kong and overseas. They are now looking for a Handover Officer to join their well-established team

Responsibilities

• Maintain & enhance the Company's brand across all projects and handovers
• Implement handover processes following department procedures, including defect checks and unit handover
• Monitor and ensure prompt defect rectification
• Handle and resolve all customer (owners/residents/general) enquiries and complaints
• Protect the Company's interests and report irregularities promptly
• Perform assigned duties and assist with ad-hoc departmental tasks
• Relationship management with existing and prospective tenant
• Execute pre-handover building inspection
• Coordinate the handover of the new construction unit and subsequent matters
• Assist in establishing high-standard brand norms for new projects
• Handling owner and resident maintenance inquiries and complaints
• Assist in handling temporary work required by the department

Requirements

• Higher Diploma or above in Real Estate, Property Management or related discipline
• At least 2 years of property handover experience
• Experience in handover of upscale residential properties is a definite advantage
• Proficiency in MS Word, Excel and PowerPoint
• Good interpersonal and communication skills
• Good command of spoken and written English and Chinese
• At least 2 years of experience in residential property handover or customer service
• Team-oriented and polite attitude
• Proficient in time management