Luxury Department Store - Store Sales - Retail, Wholesale, Full Categories

Job Description

1. High-end customer service and sales achievement

- Provide one-on-one luxury shopping experiences for high net worth clients, covering all categories of goods (leather goods, accessories, ready-to-wear, jewelry, watches, etc.)

- Deeply explore customer needs, recommend personalized product combinations, and achieve personal and store sales targets

- Maintain VIP customer relationships, record customer preferences through CRM system, and regularly follow up on repeat purchases and event invitations

2. Brand and product experts

- Proficient in brand history, craftsmanship, materials and product core selling points, able to professionally communicate brand value

- Keep up with new products, limited editions, and market trends, and provide fashion advice to customers

3. Store operation collaboration

- Process post-purchase issues (repair, exchange, etc.), enhance customer satisfaction

Job Requirements

Experience:

- More than 1 year of luxury/high-end retail sales experience (fresh graduates must have luxury internship or strong industry enthusiasm)

- Applicants with experience in watches, jewelry, bags, and fashion accessories are preferred

Core competencies

Image and temperament: dressed neatly, behave decently, and meet the image requirements of the luxury goods industry

Communication skills: Proficient in building trust with high net worth clients, with high emotional intelligence and adaptability

Resilience: Adapt to high-stress sales targets and be responsible for performance results

Teamwork: actively share sales experience, cooperate with the team to complete store tasks