IT&IS Support - Contractor

<p><strong>Job Title</strong> : IT Support Specialist<strong>Department</strong>: IT<strong>Location</strong>: On-site (covers retail shops, office, and event venues)</p><p><strong>Core Responsibilities</strong></p><ul><li>Provide end-to-end IT support for retail shops, office staff, and on-site events (e.g., hardware/software troubleshooting, network connectivity, device setup).</li><li>Maintain IT infrastructure across locations, including POS systems (retail), office computers, printers, and event-specific tech (projectors, Wi-Fi, laptops).</li><li>Respond to IT issues promptly (in-person/remote) to minimize downtime for retail operations, office workflows, and events.</li><li>Assist with event IT setup/teardown (e.g., temporary networks, device deployment) and on-site support during events.</li><li>Document IT issues, solutions, and asset inventory for all covered locations.</li></ul><p><strong>Requirements</strong></p><ul><li>5+ years of IT support experience, preferably with retail or multi-location environment exposure.</li><li>Proficient in troubleshooting Windows/macOS, Office 365, network basics, and common hardware/software.</li><li>Ability to travel between retail shops, office, and event venues as needed.</li><li>Strong communication skills and customer-centric mindset to support non-technical staff.</li><li>Flexible schedule (occasional weekend/event support may be required).</li></ul><p><strong>What We Offer</strong></p><ul><li>Competitive salary and benefits package.</li><li>Opportunities to work across diverse settings (retail, office, events).</li><li>Hands-on experience with varied IT systems and problem-solving.</li></ul>