Host

[ASM Global - Kai Tai Sports Park]

Responsibilities:

• Warmly greet and welcome all guests to the Sports Bar, providing a friendly and professional first impression
• Manage the host stand, including seating guests, maintaining the wait list, and coordinating with the service team to ensure timely seating
• Monitor the flow of guests and adjust seating arrangements and wait times to optimize the guest experience
• Provide accurate and up-to-date information to guests about menu offerings, upcoming events, and any operational changes
• Respond to guest inquiries and requests in a courteous and efficient manner
• Assist in managing the reservation system, including making, modifying, and confirming reservations
• Liaise with the Sports Bar Manager to ensure seamless coordination of guest service
• Maintain a thorough understanding of the Sports Bar's layout, menu, and entertainment offerings to better assist guests
• Monitor and maintain the cleanliness and organization of the host stand and surrounding areas
• Participate in team meetings and training sessions to continuously improve guest service standards
• Demonstrate a positive, enthusiastic, and customer-centric attitude at all times
  Contribute to the implementation of special events, promotions, and themed nights at the Sports Bar
• Assist in the collection and analysis of guest feedback to identify areas for improvement
• Support the implementation of any additional guest service initiatives as directed by the Sports Bar Manager

• High school diploma or equivalent
  Minimum 3-4 years of experience in a customer service or hospitality role, preferably in a sports bar, restaurant, or entertainment venue
• Strong interpersonal and communication skills, with the ability to interact with guests of all backgrounds
• Excellent problem-solving and decision-making abilities to handle various guest situations
• Proficient in using reservation management systems and point-of-sale (POS) software
• Proficiency in MS Office applications
• Effective communication and interpersonal skills, with the ability to interact with customers, staff, and stakeholders at all levels.
• Flexible and adaptable to work in a fast-paced, dynamic environment
• Willingness to work evenings, weekends, and holidays as required
• Passion for sports and the ability to engage guests in conversations about sports and entertainment
• Bilingual (English and Cantonese)

Responsibilities:

• Greet all guests with enthusiasm, and provide a friendly and professional first impression to the sports bar
• Manage the reception area, including seating arrangements, maintaining waiting lists, and coordinating with the service team to ensure timely seating
• Monitor customer flow, adjust seating arrangements and waiting times to optimize the customer experience
• Provide accurate and up-to-date menu information, upcoming events, and any operational changes to guests
• Answer guests’ inquiries and requests in a polite and efficient manner
• Assist in managing the reservation system, including creating, modifying and confirming reservations
• Contact the sports bar manager to ensure seamless coordination of customer service
• Thoroughly understand the layout, menu and entertainment options of a sports bar to better assist customers
• Supervise and maintain the cleanliness and organization of the reception area and surrounding regions
• Participate in team meetings and training, continuously improving customer service standards
• Always display a positive, enthusiastic, and customer-oriented attitude
• Participate in special activities, promotions, and theme nights at sports bars
• Assist in collecting and analyzing customer feedback to identify improvement areas
• Support the implementation of other customer service plans as instructed by the sports bar manager

Requirements:

• High school graduation or equivalent academic qualifications
• At least 3-4 years of customer service or hospitality industry experience, preferably in a sports bar, restaurant or entertainment venue
• Strong communication and interpersonal skills, able to interact with guests of all backgrounds
• Excellent problem-solving and decision-making skills to handle various customer situations
• Proficient in using reservation management systems and point-of-sale (POS) software
• Proficient in MS Office application
• Effective communication and interpersonal skills, able to interact with customers, employees and stakeholders of all levels
• Flexible and adaptable to fast-paced dynamic environments
• Willing to work at night, on weekends and holidays when needed
• Passion for sports and the ability to have conversations with guests about sports and entertainment
• Have bilingual skills (English and Cantonese)

Full-time

Personal & Application Information

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 8 weeks may consider their applications.