Customer Service Manager

<ul><li>Develop and implement business development projects and marketing activities;</li><li>Support the development of the business and marketing communication plans across various channels;</li><li>Conduct comprehensive data analysis and compile statistical insights to support management reporting;</li><li>Facilitate business operations of the loyalty programme and provide hospitality services; and</li><li>Perform ad hoc tasks and responsibilities as required to support organisational priorities.</li><li>Degree holder in Business Administration, Business Analytics, Information Systems, Statistics, Communications or relevant disciplines</li><li>Proactive, detail-minded, willing to learn and able to work independently</li><li>Mature, self-motivated and eager to learn with positive attitude</li><li>Proficient in both Chinese and English writing, with the ability to create clear and concise documents, reports and correspondences. Putonghua will be an advantage</li><li>Strong communications skills to effectively communicate with colleagues, stakeholders and counter parties</li><li>A minimum of 5 years’ working experience, preferably in banking, financial institutions.</li></ul>