Post-Sales Service Manager

Duties:

1. Responsible for building and managing the regional after-sales service system, improving customer satisfaction and brand reputation.

2. Develop post-purchase service strategies and KPIs to ensure service quality and profit targets are met.

3. Supervise maintenance, repair and spare parts management, be responsible for the planning and construction of the regional spare parts warehouse, optimize the spare parts inventory system, including purchase planning, inventory control, turnover efficiency and shortage management, and optimize operating costs and profit margins.

4. Coordinate regional service points and promote channel expansion and service capability improvement.

5. Develop a training plan to improve the technical level and service efficiency of the after-sales team.

6. Analyze post-purchase data, propose improvement solutions, and enhance customer revisit rate and loyalty.

7. Manage post-sales payment and cost control, ensure cash flow and financial compliance.

Requirements:

1. Bachelor's degree or above, majoring in mechanical engineering, automotive or related fields.

2. 5 years of automotive after-sales management experience, those with local experience are preferred.

3. Stronger analysis, coordination and project management skills.

4. Familiar with local and local automotive regulations and service standards.

5. Proficient in English as a working language is preferred.

6. Have leadership skills, team spirit, and customer-oriented thinking.