Associate Technical Support Manager

Responsibilities

• Lead and assist the technical support team in providing efficient IT and hardware/software troubleshooting support.
• Oversee the installation, maintenance, and upgrade of hardware and software at client locations, ensuring quality service.
• Address client inquiries regarding IT and POS solutions, acting as a liaison between the technical team and customers.
• Collaborate with other departments to ensure that technical solutions align with customer needs and business objectives.
• Utilize internal systems to log inquiries, track resolutions, and execute remote support tasks.
• Occasionally perform hands-on technical support and system installations, involving minor physical work.

Qualifications

• Minimum 2 years of technical support experience, with some team management or leadership exposure preferred.
• Strong communication skills in Cantonese (spoken), with basic proficiency in Mandarin and English.
• Proficiency in reading and writing Chinese and English, and using input methods.
• In-depth knowledge of TCP/IP protocols and basic IT network configurations.
• Strong skills in both software and hardware support for Android and iOS platforms.
• Experience working with POS systems or IT solutions in a retail or hospitality environment is a plus.

About the Role
You will take the lead in providing Hong Kong's restaurants with the tools and tech solutions they need to thrive. As the Associate Technical Support Manager, you'll guide the team to ensure seamless installation and continuous support for our merchants, while managing both on-site and remote technical operations. Your expertise will empower our merchants with the right solutions to optimize their operations.

Why Join Us?
We are a diverse workplace that builds our ethos upon the pillars of trust and responsibility. We fully believe in the merit of each person we bring on board and reward our team with a work environment that promotes autonomy. What does this mean? We say ‘no’ to punch-in cards and ‘yes’ to flexible hours. Enjoy the journey and love the process - just make sure you get your work done on time!

Find out more about us at: www.eats365pos.com/hk/en