Immigration Customer Service Specialist

Responsibilities:
1. Responsible for providing post-immigration services to customers;
2. Provide professional business consultation and information feedback to customers, and maintain good customer relationships;
3. Follow up and visit customers in a timely manner, understand and explore customer needs, improve customer satisfaction, ;
4. Patience to listen to customer needs and provide timely feedback;
5. Actively and proactively maintain and promote the company's good image, and implement the service concept;
6. Able to independently complete other daily tasks assigned by the leader.

Qualifications:
1. Bachelor's degree or above;
2. More than three years of customer service work experience, strong oral (English, Cantonese and Mandarin) and written communication skills, and the ability to creatively solve problems;
3. Have strong communication skills, coordination skills, and good affinity;
4. Have a strong sense of responsibility and service awareness, dedication, team spirit, and honesty and trust;
5. Have sales skills and sales awareness;
6. Have good innovative spirit, solid and serious, high work efficiency, good insight and work habits;
7. Have strong learning awareness, and skillfully handle various difficult problems.