Immigration Customer Service Specialist

Responsibilities:

1. Responsible for providing post-immigration services to customers;

2. Provide professional business consultation and information feedback to customers, and maintain good customer relationships;

3. Follow up and visit customers in a timely manner, understand and explore customer needs, improve customer satisfaction, ;

4. Patience to listen to customer needs and provide timely feedback;

5. Actively and proactively maintain and promote the company's good image, and implement the service concept;

6. Able to independently complete other daily tasks assigned by the leader.

Qualifications:

1. Bachelor's degree or above;

2. More than three years of customer service work experience, strong oral (English, Cantonese and Mandarin) and written communication skills, and the ability to creatively solve problems;

3. Have strong communication skills, coordination skills, and good affinity;

4. Have a strong sense of responsibility and service awareness, dedication, team spirit, and honesty and trust;

5. Have sales skills and sales awareness;

6. Have good innovative spirit, solid and serious, high work efficiency, good insight and work habits;

7. Have strong learning awareness, and skillfully handle various difficult problems.