Senior Customer Service Officer - Chai Wan (up to $30K, no need for sales)

Responsibilities:

· Process hotlines for inquiries related to MPF and eMPF at the Central Processing Hotline Center

· Plan and suggest strategies for dealing with complex and complaint cases

· Execute solution, or need to directly contact the complainant

· Assist the management team in improving service quality and provide necessary one-on-one coaching and team communication

· Complete other tasks assigned by the manager

Requirements:

• Have a diploma or above academic qualifications

• Have about 2 years of work experience in a bank or financial institutionor6 months of relevant work experience in processing occupational pensions

• Preference will be given to those with experience in handling complaints/ front-line experience

• Have good communication and expression skills, especially in handling complaint cases and high-demand customers

• Familiarity with using the system to check customer information

• Have good problem-solving skills

• Good Cantonese and English oral and written skills

Applicants can apply by clicking on "Apply"or email your resume toHKTHRTAMassRecruit@pccw.com Submit your job application."

For more information on recruitment, please contact us through WhatsApp 6392 5242!

PCCW is an equal opportunity employer and welcomes all qualified individuals to apply for positions. The information provided by the applicant is kept strictly confidential and is used for recruitment purposes only. When using the personal information provided by the applicant, the employer will strictly abide by the provisions of its personal information policy (https://www.pccw.com/privacy-statement/index.page) and will promptly provide a copy of the policy upon receipt of a request.