User Operations Manager

<p><strong>What You'll Do</strong></p> <ol> <li>Take charge of and oversee user operations and community operations for LeetCode, the world's largest online programming platform.</li> <li>Manage the daily operations of the customer service team, optimize the user experience, and take ownership of KPIs, such as user satisfaction and user activity level</li> <li>Design and execute campaigns and topics aligned with business objectives, trending events, and user needs to drive growth and activation.</li> <li>Analyze the product and business, integrate data and user research, promote the optimization of product features and operational strategies, and propose and drive product requirements.</li> <li>Collaborate closely with the product R & D teams in Shanghai and Silicon Valley to deliver exceptional geek-centric products.</li> </ol> <p><strong>Who We're Looking For</strong></p> <ol> <li>Bachelor’s degree or above with 5+ years of user and community operations experience; Having experience in building projects from the beginning are preferred.</li> <li>Professional proficiency in Mandarin and English (written and spoken).</li> <li>Based in Hong Kong or Shanghai, Hong Kong permanent residency is required.</li> <li>Proficient in Zendesk and data tools like Google Analytics, Shence Data, and GrowingIO.</li> <li>Strong user empathy, excellent communication skills, exceptional multitasking abilities, and a solid understanding of community operations frameworks.</li> <li>Interested in and having a certain understanding of technical fields such as AI, technology, programming, and algorithms, and proficient in AI tools.</li> <li>Team-oriented mindset, analytical thinking, strong sense of responsibility, and self-motivation.</li> </ol> <p><strong>Plus Points</strong></p> <ul> <li>LeetCoders and geeks will be great.</li> <li>Background in computer science or overseas community.</li> <li>Experience in startup tech company.</li> </ul> <p><br><strong>How to Apply</strong></p> <ul> <li>Website: https://leetcode.cn/job-detail/7d16524c-fd41-47ba-a60d-b5683ad61ed8/</li> <li>Email: ******</li> </ul> <p></p> <p><strong>"You are about to take on"</strong></p> <ol> <li>Responsible for and coordinating the largest online programming platform LeetCode's user operations and community operations;</li> <li>Manage the daily operation of the customer service team, improve user experience, and be responsible for core results such as user satisfaction and user activity;</li> <li>Combine business requirements with nodes, hot events and user needs, plan topics and activities to achieve growth and activation;</li> <li>Analyze products, business, combine data and user research, promote product features and operating strategies optimization and propose and promote product requirements;</li> <li></li> </ol> <p><strong>"Hope you are"</strong></p> <ol> <li>Bachelor's degree or above, with at least 5 years of user and community operations experience, those who have experience from 0 to 1 are preferred;</li> <li>Mandarin and English fluency, listening, speaking, reading and writing at work professional level;</li> <li>Working location is Hong Kong or Shanghai, you need to be a permanent resident of Hong Kong;</li> <li>Proficient in Zendesk, familiar with Google Analyatics, Shenze Data, GrowingIO, etc. tools;</li> <li></li> <li>Interested in and familiar with AI, technology, programming, algorithms, etc. technical fields, and able to use AI tools proficiently;</li> <li>Have excellent team spirit, be good at analyzing and thinking, strong sense of responsibility, and self-motivation.</li> </ol> <p></p> <ul> <li>LeetCoder and Geek Priority;</li> <li>Have computer-related field background, overseas community-related experience;</li> <li>Have experience in starting up a technology company.</li> </ul> <p>"Delivery method"</p> <ul> <li>Official website: https://leetcode.cn/job-detail/7d16524c-fd41-47ba-a60d-b5683ad61ed8/</li> <li>Email:******</li> </ul>