Part time Customer Service Officer ($90-100/hr, Hospitality)

Our client is a hospitality service provider is looking for Part time Customer Service Officer for their loyalty program.

Job Responsibilities

• Answer members’ enquiries and handling complaints in compliance with all guidelines and SOPs, through email and phone in a professional manner

• Execute UAT test cases across various platforms following the SOP provided by the team

• Identify, document, and track defects or inconsistencies, and work closely with development teams to resolve issues

• Handle administrative work for loyalty programme and other duties as required

Job Requirements

• Minimum 2 years' working experience in related to customer servicing

• Strong customer service mind and result-oriented towards customer service delivery

• Logical mindset and detail-oriented candidates are preferred

• Good command of English, Chinese in both written and spoken (including Mandarin)

• Self-driven in problem solving and proactive team player

• Hands on experience in MS Word, Excel and PowerPoint

• Mon - Fri, 9am - 6pm, 2-3 days per week, Wan Chai office​, $90-100/hour

Please send English CV to gs.cy@adecco.com or WhatsApp CV to +852 9389 8712