IT Operations Manager

To assist the budget preparation for the team

To handle customer complaints

To manage the process of IT Operations

To manage the process of Production Control

To manage the process of Cloud Operations

To manage Incident Management

To manage physical security control of the data centres

To maintain the Disaster Recovery (DR) Plan and conduct the DR drill

To ensure the subordinates to comply with the rules & regulated requirements of governing authorities

To monitor the service quality of IT Operations & Production Control & ensure they have strictly followed the standard operating procedures

To initiate training programs to develop & improve the skills of staff

· Degree in Computer Science or equivalent; OR

· Preferably over 10 years’ of related IT experience covering the following:

· At least 3 years in managerial position

· Solid knowledge and experience in maintaining scalable and mission critical IT infrastructure with network, storage, high availability and resilience

· Experience of IT best practices implementation

· Solid experience in managing a 7x24 support team

· Holder of PMP or ITIL Manager certification is an advantage

· Proficient in spoken & written English

Good command in Cantonese, Putonghua is an advantage