Supervisor, Club House (Ho Man Tin)

<p><strong>What You'll Do / Responsibilities:</strong></p><ul><li><strong>Provide quality services to residents in clubhouse</strong></li><li><strong>Ensure the customer services provided is up to service standard of the company</strong></li><li><strong>Plan and organize various recreational activities and events</strong></li><li><strong>Handle customer enquiries & complaints and cultivate harmonious relationship with residents</strong></li><li><strong>To coach our service staff to deliver exceptional customer services and provide assistance to them when required</strong></li></ul><p><strong>Who You’ll Work With</strong></p><ul><li><strong>You will work with the property services and customer services team and external services providers to provide excellent services to all residents and guests.</strong></li></ul><p><strong>Who You Are</strong></p><p><strong>Competencies:</strong></p><ul><li><strong>Customer Oriented</strong></li><li><strong>Builds Teams</strong></li><li><strong>Develops Solutions</strong></li><li><strong>Personally Accountable</strong></li></ul><p><strong>Requirements:</strong></p><ul><li><strong>Diploma holder in hospitality management or related disciplines</strong></li><li><strong>Minimum 3 years’ practical experience in club house or customer services field</strong></li><li><strong>Solid working experience in club house working environment is a must</strong></li><li><strong>Fluent in spoken and written English and Chinese (Cantonese and Mandarin)</strong></li><li><strong>Proficiency in MS Office</strong></li><li><strong>Effective communication and interpersonal skills</strong></li><li><strong>Pleasant personality with helpful, friendly, tactful, patient and proactive character</strong></li></ul><p><strong>The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kuok/Kerry Group and its subsidiary/ associated companies. For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department. Please mark "Confidential: Personal Data Access/ Correction/ Recruitment Enquiries" on your correspondence.Information on unsuccessful candidates will normally be destroyed after 24 months from the date of application. By submitting an application through Kerry Properties' Career webpage, you are deemed to have consented to its Personal Information Collection Statement.</strong></p>