Domestic Helper Sales and Customer Service

<p>Job Summary</p><p>The Domestic Helper Sales and Customer Service Representative drives sales of Filipino and Indonesian domestic helper placement services, manages client inquiries, and ensures seamless customer experience. This position also serves as Welfare Officer to ensure compliance with Philippine Department of Migrant Workers (DMW) regulatory requirements.</p><p>Key Responsibilities</p><p><strong>Sales and Lead Generation:</strong></p><ul><li>Promote Filipino and Indonesian domestic helper placement services through phone, email, and in-person consultations</li><li>Identify and follow up on leads to convert inquiries into successful placements</li><li>Recommend suitable candidates based on cultural background, skills, and experience</li><li>Educate clients on distinct characteristics and strengths of Filipino and Indonesian helpers</li></ul><p><strong>Customer Service:</strong></p><ul><li>Respond promptly to client inquiries with detailed information about services, processes, and fees</li><li>Address client concerns efficiently to ensure high satisfaction levels</li><li>Provide updates on hiring process and post-placement support</li></ul><p><strong>Candidate Coordination:</strong></p><ul><li>Liaise with Filipino and Indonesian domestic helpers to ensure they meet client requirements</li><li>Assist with documentation, contracts, and compliance with Hong Kong, Philippine, and Indonesian regulations</li><li>Coordinate communication with overseas partners</li></ul><p><strong>Welfare Officer Duties (Philippine DMW Compliance):</strong></p><ul><li>Serve as primary contact and support resource for Filipino domestic helpers in Hong Kong</li><li>Monitor welfare of Filipino helpers to ensure compliance with DMW standards</li><li>Handle helper complaints, disputes, and emergency situations</li><li>Conduct regular welfare checks to ensure working conditions meet standards</li><li>Maintain welfare records and incident reports for DMW audits</li><li>Assist helpers in accessing consular services, medical assistance, and legal support</li></ul><p><strong>Relationship Management:</strong></p><ul><li>Build and maintain strong relationships with clients and helpers</li><li>Conduct post-placement follow-ups to ensure satisfaction</li></ul><p><strong>Administrative Duties:</strong></p><ul><li>Maintain accurate records in CRM system</li><li>Prepare sales performance, customer feedback, and welfare reports</li></ul><p>Qualifications</p><p><strong>Education:</strong> High school diploma or equivalent; bachelor's degree in business, marketing, HR, or social work preferred</p><p><strong>Experience:</strong></p><ul><li>Minimum 3 years in domestic helper sales with proven track record</li><li>Experience with Filipino and/or Indonesian helper recruitment preferred</li><li>Background in welfare or employee support is an advantage</li></ul><p><strong>Skills:</strong></p><ul><li>Excellent interpersonal and communication skills</li><li>Strong sales and negotiation abilities</li><li>Proficiency in CRM software and Microsoft Office</li><li>Fluency in English and Cantonese/Mandarin; Tagalog or Bahasa Indonesia highly desirable</li><li>Conflict resolution and mediation skills</li><li>Knowledge of Philippine DMW regulations and Hong Kong Employment Ordinance</li></ul><p><strong>Personal Attributes:</strong></p><ul><li>Customer-focused with passion for helping others</li><li>Proactive, organized, and detail-oriented</li><li>Cultural sensitivity and understanding of diverse needs</li><li>Compassionate and committed to helper welfare</li></ul><p>Working Conditions</p><ul><li>Office-based with occasional travel for meetings, helper visits, or events</li><li>Standard hours with flexibility for urgent welfare matters</li></ul><p>Compensation and Benefits</p><ul><li>Competitive base salary with performance-based commission</li><li>Health insurance, paid leave, and benefits per company policy</li><li>Professional development opportunities</li></ul><p></p><p></p><p>Job Overview</p><p>Family worker sales and customer service representative responsible for promoting the sales of Filipino and Indonesian family worker placement services, managing customer inquiries, and ensuring a seamless customer experience. This position will also assume the responsibilities of a welfare officer to comply with the regulatory requirements of the Philippine Overseas Employment Administration (POEA).</p><p>Main responsibilities</p><p><strong>Sales and potential customer development:</strong></p><ul><li>Promote Philippine and Indonesian domestic worker placement services through telephone, email and face-to-face consultation</li><li>Identify and follow up potential customers, converting inquiries into successful placements</li><li>Recommend suitable candidates based on cultural background, skills and experience</li><li>Introduce to customers the different characteristics and advantages of Filipino and Indonesian domestic helpers</li></ul><p><strong>Customer Service:</strong></p><ul><li>Timely respond to customer inquiries, provide detailed information on services, processes, and fees</li><li>Effective solution to customer problems to ensure high customer satisfaction</li><li>Provide updates on the recruitment process and post-placement support</li></ul><p><strong>Candidate coordination:</strong></p><ul><li>Contact with Filipino and Indonesian domestic workers to ensure they meet customer requirements</li><li>Assist in handling documents, contracts and comply with Hong Kong, Philippine and Indonesian regulations</li><li>Coordinate and communicate with overseas partners</li></ul><p><strong></strong></p><ul><li>As the main contact and support resource for Filipino domestic workers in Hong Kong</li><li>Supervise the welfare of Filipino domestic workers and ensure compliance with DMW standards</li><li>Handling domestic worker complaints, disputes and emergencies</li><li>Conduct regular welfare checks to ensure working conditions meet standards</li><li>Maintain welfare records and event reports for DMW audit</li><li>Assist domestic workers in obtaining consular services, medical assistance, and legal support</li></ul><p><strong>Relationship Management:</strong></p><ul><li>Establish and maintain strong relationships with customers and employees</li><li>Follow up after placement, ensure satisfaction and solve problems</li></ul><p><strong>Administrative responsibilities:</strong></p><ul><li>Maintain accurate records of customer interactions, sales and placements in the CRM system</li><li>Prepare sales performance, customer feedback, and benefits reports</li></ul><p>Qualifications for employment</p><p><strong>Education background:</strong> High school graduation or equivalent; those with a business, marketing, human resources or social work bachelor’s degree are preferred</p><p><strong>Work experience:</strong></p><ul><li>At least 3 years of experience in selling household help, with a good record of achieving sales targets</li><li>Applicants with experience in recruiting Filipino and/or Indonesian domestic workers are preferred</li><li>Applicants with benefits or employee support experience are preferred</li></ul><p><strong>Skills:</strong></p><ul><li>Excellent communication and interpersonal skills</li><li>Strong sales and negotiation skills</li><li>Proficient in using CRM software and Microsoft Office</li><li>Proficient in English and Cantonese/Mandarin; those with Tagalog or Indonesian language skills are preferred</li><li>Conflict resolution and mediation skills</li><li>Understand the Philippines DMW regulations and Hong Kong employment ordinance</li></ul><p><strong>Personal traits:</strong></p><ul><li>Customer-centric, passionate about helping others</li><li>Positive and proactive, strong organizational skills, attention to detail</li><li>Sensitivity to different cultures</li><li>Compassionate, dedicated to domestic worker welfare and rights</li></ul><p>Working conditions</p><ul><li>Mainly office-based, occasionally need to travel to attend customer meetings, employee visits or industry events</li><li>Standard work hours, occasionally flexible to accommodate emergency benefits</li></ul><p>Salary and benefits</p><ul><li>Competitive base salary plus performance bonuses</li><li>Health insurance, paid leave, and other benefits as specified by company policy</li><li>Professional development and growth opportunities</li></ul><p></p><p></p>