Senior Technical Service Manager (Government projects)

Company Description: This organization specializes in digital and technology services, providing innovative solutions across various sectors to enhance operational efficiency and digital transformation. They focus on leveraging technology to meet the evolving needs of their clients.

Location: Quarry Bay

Nature: Permanent

Job Title: Senior Technical Service Manager (Government projects)

Candidates with less experience will be considered as Technical Service Manager.

Responsibilities

• Lead and manage a technical team handling system, network, database administration, and IT operations

• Oversee the design, implementation, and maintenance of large-scale IT infrastructure

• Provide technical advice and recommendations to project teams and stakeholders

• Design network architecture and system infrastructure for cost-effective and scalable solutions

• Ensure system security, backup, and disaster recovery procedures are in place

• Coordinate with vendors for system hardware/software delivery, installation, and support

• Develop and enforce technical operation procedures and documentation

• Work closely with vendors and customers on system infrastructure design and implementation

Requirements

• Degree in Computer Science, MIS, or related disciplines

• Minimum 12 years of IT experience, with at least 6 years in infrastructure design and implementation, preferably in government projects

• Strong knowledge in network design, large-scale PC deployment, system security, clustering, SAN storage, and backup solutions

• Expertise in at least one technical area: system, network, security, data center, or storage

• Proven experience in delivering large-scale projects, preferably in the government sector

• Strong leadership, team management, and stakeholder communication skills

• Excellent analytical skills and documentation techniques

• Proactive, customer-focused, and able to work under pressure

• Good command of both written and spoken English and Chinese

• ITIL or PMP certification is essential