Customer Services Assistant ( 1 year contract, renewable, 16K up)

Responsibilities

• Handle customers enquiries at stores and/or assigned booths or events/promotion activities in a manner that meets company’s expectation on operation efficiency, service quality and customer satisfaction

• Proactively promote company’s products and services to customers and meet promotion targets

• Resolve customer cases / complaints following established procedures, exercising judgment and conducting necessary escalation / consultation with appropriate internal parties

• Maintain good relationship with external customers to promote customer retention and good-word-of-mouth of company

Requirements

• Post-secondary or HKDSE graduates with at least one year’s relevant customer service or sales & promotion experiences. Additional qualification or certificates in customer services or sales & marketing would be an advantage

• Customer oriented and have good understanding of customer services

• Proactive and have good promotion skills

• Willing to work according to roster

• Proficiency in spoken English, Cantonese and Putonghua

• Good team player and high adaptability to retail operation environment