Senior Telephone Customer Service Officer

<p>Senior Telephone Customer Service Officer</p><p>Salary: $30,000 - $50,000 or above (guaranteed salary + performance bonus + attendance bonus)</p><p>Location: Diamond Hill Station (within a 5-minute walk)</p><p></p><p>Job Responsibilities:</p><ul><li>Full channel customer service management: responsible for handling customer inquiries and follow-ups through platforms such as Facebook, WhatsApp, WeChat, and Instagram</li><li>Customer relationship deepening: Arrange professional in-store appointment services for newly registered customers, and create a personalized experience process</li><li>Professional consulting services: In-depth explanation of the company's treatment features and product advantages, providing professional advice</li><li>Customer value improvement: proactively reach out to existing customers, accurately recommend the latest promotion schemes</li></ul><p></p><p>Requirements:</p><ul><li>Educational qualifications: Graduation from secondary five or above DSE level</li><li>Skill foundation: Familiar with Chinese and English input methods and basic computer operations</li><li>Experience is preferred: those with sales-related experience will be given priority</li><li>Personal characteristics: Have excellent communication skills, proactive and positive personality, and good affinity</li><li>Service attitude: Adhere to professional etiquette, maintain service enthusiasm and proactive concern</li></ul><p></p><p>Benefits:</p><ul><li>Holiday system: Enjoy 8 fixed holidays per month</li><li>Working hours: 8-hour work schedule per day, with an additional 1-hour lunch break</li><li>Incentive mechanism: guaranteed salary + performance bonus + attendance bonus</li></ul><p></p><p>Applicants should contact Ms. Huang through WhatsApp 9444 3718</p><p></p>