Customer Services Officer – Safe Deposit Box Center

About the role

The Customer Services Officer provides junior-level support across client service, routine vault access, and high-accuracy administrative data entry within the Safe Deposit Box Center. Operating on a 6-day fixed shift pattern, this role handles front-desk reception, updates client database records, and assists with dual-control vault procedures.

Working Hours & Shift Pattern

• Work Week: 6 days per week (Monday to Sunday)

• Daily Hours: 9 hours per day (Fixed Shift)

  • Day Shift: 07:30 – 16:30

  • Middle Shift: 14:30 – 23:30

Key responsibilities

• Accurately input, cross-check, and update client profile details, signature cards, and lease contracts in the company system

• Record client entry/exit logs, key movement records, and payment transactions into the digital database promptly

• Scan ID documents, organize paper filing systems, and prepare routine system-generated notices for rentals and renewals

• Greet incoming clients, verify identity documents against system records, and process visitor access passes

• Accompany authorized customers to private viewing rooms under supervisor guidance and dual-key control standards

• Answer general phone or counter inquiries regarding box availability, fees, and standard operating hours

About you

• Diploma or above

• 0–2 years of experience in data entry, clerical administration, customer service, or retail banking

• Fast and accurate Chinese and English data entry skills; proficient in MS Office and database operations

• Strong attention to detail, high integrity, and strict adherence to security rules

• Polite communication skills with fluent Cantonese, basic English, and Mandarin

Interested parties, please send your application together with a full resume stating yourpresent and expected salary & date of availability to us.

Personal data provided in your application will be kept in the strictest confidence. It will only be used for employment-related purposes by any entity within our Group. Applicants not notified within 1 month will be considered as unsuccessful. Unsuccessful application may be kept for another 3 months for new openings or consideration by another entity within our Group before properly shredded.

Security Licence No. : 0092