Senior Customer Service Assistant (The Aster - Pok Fu Lam Residential)

Working location:The Aster (7A Shangguang Road, Po Leung Kuk)

Working hours:5.5 days 9 hours work; rotating early, middle, and late shifts (07:30-16:30 / 13:30-22:30); rotating breaks

Benefits:Discretionary bonuses, $3,000 newcomer bonus, $3,000 referral bonus, family medical insurance, dental care, 12 days of paid annual leave, 17 days of bank holidays, 2 days of family care leave, etc.

Main responsibilities:

• Responsible for the lobby reception position

• Handling customer inquiries and complaints

• Assist with handling daily phone inquiries

• Building relationships with customers and maintaining good communication

Entry Requirements:

Education and professional qualifications:

• Second 5 or above

Qualifications:

• Preference will be given to those with three or more years of relevant customer service work experience

• Familiarity with property management operations is best

• Familiarity with computer operations

• Able to speak fluent Cantonese and English, and understand Mandarin a little

• Have good writing skills in Chinese and English

Personal traits:

Customer-oriented, strong sense of responsibility, proactive and positive, good communication skills, and able to build good interpersonal relationships

(Applicants provide all information will be kept strictly confidential and will be used for recruitment purposes only)