Residential Assistant

Residential Assistant/Answering and facing customer inquiries/Handling customer complaints/Document processing needs to be familiar with MS Office. word.....

Job Responsibilities

• Responsible for front-line customer service in the housing estate, including personal reception and telephone response to resident inquiries, providing immediate, professional and friendly support.

• Properly handle resident complaints and opinions, follow up, record and refer them to relevant departments according to established procedures, and ensure that the event is replied and resolved within a reasonable time limit.

• Assist with daily administrative affairs, including receiving and sending letters, organizing owner and tenant information, updating the bulletin board and managing file archiving, etc.

• Proficient in Microsoft Office (especially Word, Excel, and Outlook), used for writing notifications, creating reports, managing contact lists, and sending electronic communications.

• Cooperate with the housing estate management office to participate in building inspections, activity support, holiday decorations, and preliminary coordination of emergency incidents.

Work requirements

• Holding a permanent Hong Kong resident identity and meeting the local employment statutory qualifications.

• Fluent Cantonese is a must, with basic English and Mandarin communication skills, able to clearly write simple Chinese and English letters and records.

• No academic qualifications required, fresh graduates or career changers are welcome to apply; those with property management, customer service or administrative experience are given priority.

• Have good service awareness, patience and empathy, and be able to calmly meet the needs and emotions of residents of different ages and backgrounds.

• Able to adapt to a 5.5-day work week (e.g., 9:00 am to 6:00 pm, Saturday half-day or otherwise), and have basic computer skills and file processing efficiency.