Customer service

<div>Job Responsibilities</div> <ul> <li>Responsible for receiving and responding to customer inquiries, including phone, email, and on-site consultation, to ensure professional and timely service</li> <li></li> <li>Record and organize customer feedback data, submit regular reports to the supervisor, and assist in optimizing service processes</li> <li>Assist with customer registration, data update, and other related administrative affairs to ensure accurate and complete data</li> <li>Proactively understand company products or services, provide appropriate advice to customers, and promote customer relationship maintenance</li> </ul> <br> <div>Work requirements</div> <ul> <li>Secondary school graduation or above, with good Chinese writing and communication skills, basic English understanding is preferred</li> <li>One or more years of customer service experience, those with telecommunications, banking or retail industry experience are especially preferred</li> <li>Attitude sincere and polite, with good listening skills and empathy, and able to handle stress situations</li> <li>Familiar with computer operations, able to flexibly apply Microsoft Office and other commonly used office software</li> <li>Willing to cooperate with shift arrangements, including weekend and public holiday shifts, to maintain attendance stability</li> </ul> <br> <div>Benefits</div> <ul> <li>Provide competitive salary and year-end bonuses based on performance</li> <li>Enjoy a variety of paid holidays, birthday leave, and compassionate leave</li> <li>Provide on-the-job training and skills enhancement courses to support employees’ continuous learning and career development</li> <li>Employee MPF contribution, ensuring a secure retirement life</li> <li>Enjoy medical insurance plan, including outpatient and hospital coverage, partially covering family benefits</li> </ul>