Parent-child customer service

Job Description: Parent-child customer service

Job Responsibilities:

1. Provide professional consultation services, answer parents and children's questions about products or activities.

2. Assist in the arrangement of parent-child activity registration, reservation and related services, ensuring that each customer has a good experience.

3. Regularly track customer needs and feedback, establish a complete customer file, and enhance customer satisfaction.

4. Maintain site order, handle emergencies, ensure participants' safety and provide necessary assistance.

Requirements:

2. Patient and attentive, able to understand and meet the needs of customers of different ages.

3. Familiar with computer operations, with basic office software application skills, in order to record and manage customer information.

4. Relevant customer service experience is preferred, especially those with a background in parenting education or event planning.

Benefits:

1. Provide competitive salary and adjust bonuses based on individual performance.

2. Regularly hold employee training courses to enhance professional skills and comprehensive quality.

3. Enjoy annual health check-up plan, care about employees’ physical and mental health.

4. Provide flexible leave policies to ensure work-life balance.