Desktop Support/IT Support Engineers

• Start Date: Immediate

• Contract Duration: 12-month renewable contract

• Role: Desktop Support Engineer

• Engagement Type: Onsite support with a 12-month contract

We will be happy to share the detailed job description with you.

For your reference, please find a basic outline of the Desktop Support Engineer role below:

• Provide advanced onsite technical support for end-users across Windows and macOS environments.

• Troubleshoot complex hardware and software issues that require deeper analysis beyond L1 capabilities.

• Perform advanced configuration, diagnostics, and remediation for desktops, laptops, and other IT equipment.

• Support and maintain conference rooms/meeting rooms, including AV systems, video conferencing tools (Zoom, Teams, Webex), projectors, display panels, and connectivity issues.

• Handle escalations involving network connectivity, VPN, authentication, and system performance issues.

• Manage user accounts and permissions using Active Directory, Azure AD, M365 admin tools, and related enterprise systems.

• Perform system updates, OS upgrades, security patch installations, and application deployments.

• Work closely with Level 3 teams, regional/global IT teams, and vendors for critical issue resolution.

• Support corporate mobility (iOS/Android) and enterprise mobility management (Intune, MDM solutions).

• Conduct root-cause analysis and provide recommendations to prevent recurring issues.

• Assist with IT asset management, including tracking, audits, and maintaining equipment lifecycle records.

• Lead and support onboarding/offboarding activities, including workstation setup, profile configuration, and access provisioning.

• Ensure compliance with IT policies, security standards, and best practices.

• Deliver high-quality customer service and maintain professional communication with stakeholders.

We will be glad to provide the complete job description with all technical and operational details upon request.