IT Support / IT Engineer (Microsoft 365)

<p><strong>Position Summary</strong></p><p>We are seeking a highly motivated IT Engineer to provide expert-level support and management for our Microsoft 365 environment and office IT infrastructure. The ideal candidate will be a hands-on technical expert, responsible for the administration, configuration, and optimization of our core collaboration platforms, with a primary focus on MS365 and Microsoft Teams. This role is crucial for maintaining a reliable, secure, and efficient technology environment for our entire office.</p><p><strong>Key Responsibilities</strong></p><p><strong>Microsoft 365 & Teams Administration:</strong></p><p>· Serve as the subject matter expert for the entire Microsoft 365 suite, including Exchange Online, SharePoint Online, OneDrive for Business, and Intune.</p><p>· Administer, configure, and support<strong>Microsoft Teams</strong>, including teams/channels, policies, governance, telephony, and meeting room systems.</p><p>· Manage user lifecycle processes (onboarding, offboarding, role changes) within the M365 environment.</p><p>· Implement and manage security and compliance features within the Microsoft 365 Purview & Defender portals.</p><p>· Troubleshoot complex issues related to M365 applications, authentication, and connectivity.</p><p><strong>Office IT Support & Infrastructure:</strong></p><p>· Provide tier 2/3 technical support for hardware (laptops, desktops, printers, phones) and software for office employees.</p><p>· Manage and maintain the local office network (LAN/Wi-Fi), ensuring high availability and performance.</p><p>· Support and administer core identity and access management services, primarily<strong>Active Directory</strong>and<strong>Azure AD.</strong></p><p>· Implement and enforce IT security policies, including endpoint protection, patch management, and access controls.</p><p>· Manage IT assets, including inventory, procurement, and lifecycle management.</p><p>· Set up and support audio-visual (AV) equipment in conference and meeting rooms.</p><p></p><p></p><p><strong>Qualifications & Skills:</strong></p><p>· Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.</p><p>· Proven experience (3+ years) as an IT Engineer, Systems Administrator, or similar role with a deep focus on Microsoft 365.</p><p>· Expert knowledge of the Microsoft 365 ecosystem is essential.</p><p>· Extensive hands-on experience administering Microsoft Teams, including policies, governance, and integration with other services.</p><p>· Strong experience in providing general office IT support and troubleshooting.</p><p>· Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).</p><p>· Experience with Windows 10/11 and macOS support.</p><p>· Experience with Microsoft Intune (Endpoint Manager) for mobile device and application management is a strong plus.</p><p>· Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.</p><p></p><p><strong>Preferred Qualifications:</strong></p><p>· Microsoft 365 Certified: Fundamentals (MS-900) or Microsoft 365 Certified: Teams Administrator Associate (MS-700).</p><p>· Experience with PowerShell scripting for automation and administration of M365 services.</p>