Customer/ Senior Customer Service Officer (Full-time) - Tseung Kwan O (up to $25K, no need for sales)

If you love communicating with people, welcome to join us and create an excellent customer experience together! We welcome career changers to apply!

Responsibilities

• Handling customer inquiries/complaints related to MPF platforms (no need for sales or investment advice)

• Provide timely answers through multiple channels (phone, email, real-time chat) to enhance overall customer satisfaction

• Follow all monitoring and service regulations to ensure the hotline center runs smoothly

• Improve on-the-job training and promotion ladders

• Working location: Quan Wan

Working hours

• Monday to Friday 09:00 - 19:00 (daily 8-8.5 hours shift)

• Saturday 09:00 - 13:00 (long and short weeks)

Position requirements

• Hong Kong secondary school entrance examination or diploma or above

• Have basic English understanding ability and good Chinese writing ability

• Able to type in Chinese or English and familiar with common computer software applications

• Actively and positively assisting customers to solve problems

• Applicants with customer service experience (retail, dining, hotel, etc. industries) will be given priority

Benefits and salary *

• Monthly performance bonus

• 14 paid annual leave days

• Employee and family medical insurance

• Improve training and development opportunities

• Friendly office work environment

*Subject to relevant terms and conditions

For more information on recruitment, please contact us through WhatsApp 5437 1613 / 6392 5242!

PCCW is an equal opportunity employer and welcomes all qualified individuals to apply for positions. The information provided by the applicant is kept strictly confidential and is used for recruitment purposes only. When using the personal information provided by the applicant, the employer will strictly abide by the provisions of its personal information policy (https://www.pccw.com/privacy-statement/index.page) and will promptly provide a copy of the policy upon receipt of a request.