Operation Manager Assistant

Position: Operation Manager Assistant

Working area: Science Park

Benefits: $19,000 monthly salary, 10:00 am to 6:00 pm, 8 hours a day (1 hour for lunch), 5 days a week, rotating days off

Responsibilities:

• Support daily fleet operations: monitor bike availability, uptime and asset health across cities or sites.

• Support and assist to set tup daily bike kiosk operations, increase sales and increase fluency during daily operations.

• Coordinate field teams: plan shifts and routes for patrollers/techs, track task completion (rebalancing, repairs, swaps), enforce SOPs and safety rules.

• Oversee maintenance workflows: triage issues from app/IoT, coordinate workshops or vendors, follow up on turnaround time and parts usage.

• Run operations dashboards: track KPIs such as availability, order-to-ride time, incident rate, cost per ride, and prepare reports for the director.

• Implement projects: support new city launches, pilots (e.g. new station types, parking rules), tech rollouts, and process improvements; document and train teams.

• Handle escalations: support customer ops on incidents (accidents, complaints, regulatory checks), decide operational actions and escalate to director when needed.

• Liaise with partners: coordinate with landlords, campuses, city contacts or vendors on station locations, access, events, and performance expectations.