Application Support Analyst

Duties:
* Provide technical and application support, change management, performance tuning for business applications and follow up with solution vendors.
* Determine the solutions to the problems and improve the application when appropriate
* Collaborate with team members and management to identify areas for improvement in business applications and user experience.
* Engage with users to gather feedback and understand their business requirements, delivering solutions that align with business needs.
* Maintain accurate documentation of support activities, procedures, and user guides to enhance team efficiency and knowledge sharing.
Requirements:
* Bachelor's degree in Information Technology or related field
* At least 3 years of experience in developing, implementing, and supporting applications
* Good understanding of operating systems, desktop systems, application environments, and latest web technologies.
* Proven ability to learn quickly and adapt to dynamic work environments.
* Excellent communication skills in both English and Chinese, both spoken and written.