Technical Support Engineer

Job Responsibilities:

1. Collaborate closely with business teams, deeply understand market and end-user needs, participate in product feature planning and iterative optimization process, and push technical solutions to the ground.

2. Provide daily technical support services, including remote or on-site assistance to customers to solve system installation, configuration, abnormal operation and integration issues, ensuring product stable operation.

3. Write and maintain various technical documents, covering product user manuals, FAQ, troubleshooting guides, deployment instructions, and internal knowledge base content, to improve support efficiency and information transparency.

4. Responsible for the application maintenance of the already launched products, monitoring system performance, proactively identifying potential risks, and collaborating with the development team to complete defect repairs and version upgrades.

1. Have a bachelor's degree or above, majoring in Computer Science, Software Engineering, Network Engineering, Communication Engineering or related fields; Accept applications from fresh graduates, no need for relevant work experience.

3. Understand the B/S architecture system principle, have the ability to build and troubleshoot web application environments; have basic knowledge of HTTP protocol, browser behavior and common front-end interactions.

4. Have good writing and speaking skills in Chinese and English, and be able to communicate across teams and provide customer support fluently in Mandarin, Cantonese, and English.