Personal Banking Manager

Company Overview

A leading international bank with a strong presence in Asia, renowned for innovative retail banking solutions and customer-centric services. We operate a global network of branches, offering a wide array of personal banking, wealth management, and digital financial products to diverse clientele. Committed to fostering long-term client relationships and driving sustainable growth, we provide a dynamic environment for professionals passionate about financial advisory and sales excellence.

Position Summary

As a Personal Banking Manager in our vibrant branch network, you will play a pivotal role in delivering exceptional retail banking experiences. This customer-facing position focuses on building enduring relationships, identifying client needs, and cross-selling tailored products to achieve branch targets. Ideal for proactive individuals with a sales mindset, this role offers opportunities for career progression in a supportive, high-energy team within a prestigious international banking institution.

Key Responsibilities

• Client Relationship Management: Cultivate and maintain strong, long-term relationships with individual and business clients through personalized advisory and proactive follow-ups, ensuring high satisfaction and loyalty.

• Needs Assessment and Product Matching: Analyze customers' financial goals and circumstances to recommend suitable banking products, including deposits, loans, insurance, MPF schemes, and investment options, while ensuring compliance with regulatory standards.

• Business Development and Sales: Actively acquire new customers via targeted sales campaigns, in-branch consultations, and off-site networking events; drive deposit growth, fee-based income, and cross-selling to meet or exceed monthly KPIs.

• Promotional Activities: Collaborate with branch teams to execute in-branch and external promotions, leveraging digital tools and marketing initiatives to enhance customer engagement and portfolio expansion.

• Compliance and Advisory Support: Provide accurate financial guidance, handle inquiries and complaints efficiently, and adhere to all relevant regulations, including anti-money laundering (AML) protocols and ethical sales practices.

• Qualifications and Requirements

• Education: University degree in Finance, Business Administration, or a related field preferred.

• Professional Qualifications:

  • Passes in the Insurance Intermediaries Qualifying Examination (IIQE) required (can support candidates in obtaining if needed).

  • Hong Kong Securities and Investment Institute (HKSI) Licensing Examination or Exempted/Qualified Securities Dealer status (optional but advantageous).

  • Mandatory Provident Fund (MPF) Intermediaries Examination pass (optional).

• Experience: Minimum 6 months in banking or financial services, preferably in retail banking, sales, or customer-facing roles; insurance agents with relevant experience are encouraged to apply.

• Skills:

  • Strong sales acumen with a proven track record in relationship building and target achievement.

  • Proficient in spoken and written English and Chinese (Cantonese); knowledge of Putonghua is a plus for serving diverse clientele.

  • Excellent communication, negotiation, and problem-solving abilities; tech-savvy with familiarity in banking systems and CRM tools.

• Personal Attributes: Proactive, mature, independent, and customer-oriented with a pleasant demeanor; resilient under pressure and committed to ethical practices.

What We Offer

• Competitive base salary with uncapped commission and performance bonuses.

• Professional development: Training programs for licensing, leadership skills, and product knowledge.

• Comprehensive benefits: Medical and dental insurance, annual leave, and employee wellness initiatives.

• Career growth: Clear progression paths to Senior Relationship Manager or Branch Leadership roles in a global banking environment.

• Work-life balance: 5-day work week with flexible shifts in a modern branch setting.