Senior Advisor, Claims (6 months)

<p><strong>Responsibilities</strong></p><ul><li>Assess medical claims in compliance with the terms and conditions of the policy</li><li>Process claims payment in accordance with the company's objectives</li><li>Liaise with medical professionals and customers to conduct assessment and investigation</li><li>Contact customers or clinic/hospital to follow up outstanding issues and information</li><li>Follow up customers' request with other departments</li><li>Provide clerical support to the department, if necessary</li><li>Contact customers to follow up outstanding issues</li></ul><p><br><strong>Qualifications, Training and Experience</strong></p><ul><li>3 years of experience in medical claim processing</li><li>University Graduate or professional qualification, preferably with LOMA qualification, medical discipline or equivalent</li><li>Experience in processing medical claims and with customer services experience will be an advantage</li><li>Customer-oriented with excellent communication and interpersonal skills</li><li>Strong team player, willing to learn, able to work independently and under pressure</li><li>Self-motivated, analytical and detailed-minded in problem solving</li><li>Strong sense of responsibility with high level of integrity and trust</li><li>Excellent command of English and Chinese in both written and spoken</li><li>Sound PC skills in MS Word, Excel & Chinese word processing</li><li>Candidates with more experience can be considered Senior Advisor<br></li></ul><p>Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.<br></p><p>Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application.</p>