(Senior) Application Support Specialist/ Associate(Equity, Futures trading, Fund

(Senior) Application Support Specialist/ Associate (Equity, Futures trading, Funds, virtual asset, etc)

Responsibilities:

* Providing first-line application production support for the equity business, futures trading, mutual fund, virtual asset trading or operations, and being available outside office hours if needed

* Managing, resolving, and ppinvestigating production system issues with system vendors and following up on cases, with a focus on equity trading and futures systems

* Planning and executing internal testing for system upgrades, adhering to company standards and procedures.

* Assisting in user acceptance testing and executing system deployments

* Assisting in project management of application development projects

* Perform health checks and maintaining system stability and availability for local and global markets.

* Perform Incident and Change Management, provide the incident report to management.

* Providing phone or remote support during non-office hours if required

* Providing B2B application support

Requirements:

* A bachelor's degree in computer science or related disciplines

* At least 3 years of experience in application support, preferably in the financial industry

* At least 1 years of experience in a first-line support role using Ayers/Sharp point or other OMS

* Working experience in brokerage or system vendor is an added advantage.

* Knowledge of equity/futures trading and settlement system functionality, operation flow, HKex, and global market connectivity (direct or indirect)

* Experience in dealing with end users and system vendors, problem-solving, and troubleshooting production issues

* Experience in system problem-solving skills on production issue handling and production deployment

* Exposure to other skills and application infrastructure, such as SQL query, FIX, Windows, Linux, VM Ware, backup, monitoring, and reporting

* Proficiency in both written and spoken English and Chinese. Conversational level of Putonghua is required.