Customer Officer

Bailin HR·Human Resources Management / Consultancy
Expired
HK $28K-42K/Month
Diploma of Secondary School
1 to 3 yrs exp
HK work permit required
More than 8 hours/day, 5 days per week, Fixed

Job Description

Job Responsibilities

  • Responsible for handling customer inquiries through phone, WhatsApp and email, ensuring prompt and accurate responses
  • Assist customers in arranging job seekers' interview time and related document preparation, coordinate both sides’ schedules
  • Regularly update customer and candidate information in the internal system to ensure complete and accurate information
  • Support recruitment consultants to complete daily operations, including file management, communication and coordination, and process follow-up
  • Provide quality customer service with a professional and polite attitude, and enhance customer satisfaction and cooperation stability

Work requirements

  • Have secondary school education or above, welcome fresh graduates to apply
  • Master basic computer operations and be able to use Chinese input method fluently
  • Have good communication skills, be able to clearly express and patiently handle customer needs
  • Pay attention to details, be proactive and responsible, and have a spirit of teamwork
  • Applicants with customer service or administrative experience will be given priority

Benefits

  • Enjoy a five-day work week, balancing work and life
  • Provide comprehensive medical benefits to ensure employee health
  • Year-end bonuses based on company and individual performance
  • Provide on-the-job training to support employees’ continuous learning and professional development
  • Have a clear promotion mechanism, provide long-term development opportunities for employees
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