臨時計費專員

Job Description
We are seeking a highly qualified, dynamic, and customer-focused individual to join the Billing and Collections Branch within the Customer Operations Department. The main responsibilities and requirements of the appointee are outlined below:

The appointee's primary tasks include:

• Assist team leaders in providing prompt and accurate billing and invoicing arrangements for all electricity accounts, and make necessary adjustments to bills when required
• Efficiently address customers' inquiries about billing and payments to enhance customer satisfaction
• Propose improvements to internal systems, work processes, and procedures to boost productivity and customer service quality
• Collaborate effectively with internal stakeholders across different departments and external clients to ensure seamless service delivery and continuous improvement
• Support various ad-hoc projects like web/app enhancements, system upgrades, and UAT assignments given by supervisors

Qualifications:

• Holds a diploma or degree in business administration, accounting, or a related field
• Has at least 3 years of relevant work experience, with prior billing experience being advantageous
• Capable of handling both internal and external customer inquiries/complaints in a reasonable and professional manner
• A team player with excellent communication and interpersonal skills
• Customer-oriented, motivated, dedicated, and capable of managing stress and tight schedules
• Fluent in English, Chinese, and preferably Mandarin
• Familiarity with Microsoft Excel, Word (in English and Chinese), and PowerPoint
• Practical experience with ERP systems, particularly SAP, and knowledge of other tools like Data Lake, Power BI, Tableau would be beneficial
• Candidates with less experience may be considered for a position at a lower level