Jewelry Store Manager

Working address: 5 Canton Road, Tsim Sha Tsui, Hong Kong

Working hours: 12:00-20:00, one day off per week

Duties:

1. Shop management and operation

• Responsible for the daily operation of the store, ensuring that the store runs normally.

• Supervise the store's display, sanitation, safety, etc., and maintain the store image.

• Manage store equipment, materials and inventory to ensure adequate supplies.

2. Sales target achievement

• Set monthly, quarterly and annual sales targets for the store.

• Break down sales tasks to ensure team goals are aligned.

• Plan promotional activities to boost store performance.

• Regularly analyze sales data, identify problems and propose improvement measures.

3. Team management

• Responsible for managing and training store employees, improving their professional skills and teamwork.

• Reasonably schedule employees' shifts to ensure the normal operation of the store.

4. Customer service

• Process customer complaints, solve customer problems, and improve customer satisfaction.

• Establish customer profiles and follow up regularly on their needs.

5. Market promotion and brand building

• Participate in brand promotion activities to enhance brand awareness.

• Use social media, offline activities, etc. to promote the store.

6. Financial Management

• Supervise the store's financial transactions to ensure clear accounts.

• Review daily expenses and control costs.

• Regularly submit financial reports to the headquarters.

7. Risk Management

• Ensure that the store's security measures are in place to prevent theft or damage.

• Regularly check surveillance equipment to ensure normal operation.

• Handle unexpected events and report to headquarters in a timely manner.

8. Report and communication

• Submit a store operations report to the headquarters, including sales, inventory, and financial data.

• Report on the operation problems and improvement suggestions of the store.

• Maintain good communication with headquarters, suppliers, customers, etc.

Requirements:

Education and experience

• Bachelor's degree or above, jewelry design, marketing, management-related majors are preferred.

• More than 3 years of jewelry industry work experience, with at least 1 year of store management experience.

2. Professional knowledge

• Familiar with jewelry product knowledge, customization process and industry trends.

• Have some basic skills in jewelry appraisal and evaluation.

3. Management skills

• Have team management and motivation skills, able to lead the team to achieve goals.

• Have good communication and coordination skills.

4. Sales ability

• Have strong sales skills and customer relationship management abilities.

• Able to develop and implement sales strategies to boost store performance.

5. Customer service awareness

• Have the ability to handle customer complaints and solve problems.

6. Other requirements

• Have strong sense of responsibility and execution ability.

• Proficient in using office software (such as Excel, Word, PPT).

• Have a certain amount of financial knowledge and data analysis skills.

Benefits:

1. Competitive salary:

2. Benefits: MPF contribution, paid annual leave, holiday bonuses, employee discounts, etc.

3. Career development: Provide promotion opportunities and career training.