Technical Support Engineer

*Hong Kong resident，base hk* Job Responsibilities

• Provide on-site and remote technical support for customers using QiZhi Access Control Audit and Privileged Account Management products.

• Offer POC (Proof of Concept) technical support during the pre-sales stage for partners and conduct on-site POCs.

• Responsible for on-site installation, deployment, and customer training services for products. Skill Requirements

• Bachelor's degree or above in a computer-related field.

• At least 3 years of on-site installation and technical support experience in IT; experience in technical support for privileged account-related products is preferred.

• Knowledge of Linux, Windows.

• LAN/WAN troubleshooting Skills.

• Familiar with shell scripting and python.

• Good communication and logical thinking skills.

• Good oral and written communication skills in English and Mandarin.

• A customer service mindset to deliver the highest level of customer service and customer satisfaction.

• Capable to work and deal with high pressure situations.