Guest Service Officer

Job Responsibilities:

• Professional reception of guests, implementation of visitor registration, identity verification and guidance services, ensuring that the first impression meets the property service standards.

• Provide immediate response and handle various inquiries, complaints and special needs from guests, follow up the procedures for recording, tracking and reporting, and maintain service quality and customer satisfaction.

• Responsible for daily administrative work, including filling out and reviewing quality management system-related documents, preparing service reports, updating customer information, and archiving administrative records.

• Collaborate on executing a building security patrol task, monitor the control of entrances and exits, closed-circuit television operations and abnormal situations; simultaneously participate in cleaning quality spot checks and public facility maintenance condition inspections.

• Support customer relationship management processes, assist with check-in and check-out procedures, verify identification and contract details, ensure all operations comply with internal policies and regulations, and ensure smooth and compliant services.

• Fluent Cantonese is a must, able to communicate clearly in English and Mandarin, and have basic writing skills to handle bilingual administrative documents.

• Familiar with office software (such as Microsoft Word, Excel) and commonly used hotel/property management system operations, with basic data input and report sorting ability.

• Have a high sense of responsibility, service awareness and emotional management ability, and be able to maintain a professional attitude and efficiency in shift work (day/night/overnight shifts) and high traffic situations.

• Must hold Hong Kong permanent residency, or meet the "Top Talent Pass Scheme" (TTPS), "Quality Migrant Admission Scheme" (QMAS), "Non-local Graduates Stay/Return to Hong Kong Employment Arrangement" (IANG), "Dependent visa" or other valid Hong Kong work permit qualifications.

• Monthly salary range: HKD 20,000 to 23,000, depending on experience and performance.

• Monthly 4-6 days off, 8.5 hours per day, and shift arrangements.

• Working location is in the Hong Kong Island's Wong Chuk Hang, with convenient transportation and proximity to the Wong Chuk Hang MTR station.