Mechatronics technical support engineer

A. Job Responsibilities:

1. Provide post-sales technical support for printing and packaging machinery to Hong Kong and Southeast Asian customers, including remote diagnosis and on-site services;

2. Responsible for the installation, commissioning, acceptance testing and customer operation training of equipment;

3. Process equipment fault elimination, formulate maintenance plans and follow up until the problem is solved;

4. Assist the technical director in developing equipment technical documents, operation manuals and maintenance and maintenance guides;

5. Collect customer technical feedback, propose product improvement suggestions;

6. Manage spare parts inventory to ensure adequate supply of commonly used parts;

7. Collaborate with business departments to demonstrate technical solutions and answer customer technical questions.

II. Employment Requirements:

3. Familiar with the working principle and common fault handling of printing post-processing equipment or packaging machinery;

4. Have the ability to independently diagnose and solve mechanical and electrical equipment failures;

5. Able to adapt to short-term business trips (Hong Kong and Southeast Asia);

6. Have basic English communication skills, be able to read English technical documentation;