[Responsibilities Responsibilities]

• Responsible for the full process of post-sales follow-up on second-hand mobile phones sold on the platform, efficiently handling various customer feedback issues, following up on processing progress throughout, ensuring that customer demands are properly resolved, and improving customer satisfaction and platform reputation.

• Strictly abide by platform policies and Hong Kong local laws and regulations, standardize the handling of various post-purchase matters, ensure a compliant and transparent service process, and safeguard the legitimate rights and interests of the platform and customers. Properly handle customer emotions and avoid conflicts from escalating.

[Job Requirements]

• Language skills: Proficient in Cantonese (listening, speaking, reading and writing fluent, able to communicate fluently with Hong Kong local customers), Mandarin fluent, with basic English reading and writing abilities, able to handle simple English consultations and document processing, and adapting to the Hong Kong workplace's mixed English and Chinese communication habits is better.

• Experience requirement: Candidates with 1 year or more of post-sales related work experience are preferred, familiar with the second-hand mobile phone industry, those with post-sales or customer service experience in electronic products are given extra points, and those who understand common faults and basic troubleshooting methods of second-hand mobile phones are preferred.

• Skills required: Proficient in Office office software (Word, Excel), able to quickly learn platform post-purchase procedures and related operations, fast typing speed, able to efficiently handle multi-channel customer inquiries and post-purchase work orders, those with basic data statistical ability are preferred.