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Owner & Resident Relations Assistant / Officer (Owner & Resident Relations Assistant / Officer)

RG Property Management Ltd.·Property Management / Consultancy
New
Replied to 38 talents in 7 days
HK $17K-25K/Month
Diploma of Secondary School
1 to 3 yrs exp
HK Residents Only
More than 8 hours/day, 5 days per week

Send application message

Work benefits
Year-end bonus
Bank holidays

Job Description

Position Overview

We are a rapidly growing company, focused on Co-Living WithForeign worker dormitory services . With the transformation of urban population structure and the continuous increase in demand for foreign workers, this industry is in a high-speed growth cycle, the market size is constantly expanding, and the development potential is huge.

We provide comprehensive training and clear instructionsPromotion path

Welcome to our website to learn more information: https://www.rgpm.com.hk

Main responsibilities

  • Market expansion and property search:Regularly meet with the sales team to analyze demand regions; liaise with real estate agents and use the platform to search for suitable apartments; arrange for viewing, measurement and photography, and provide comprehensive support materials

  • Lease and document management: Responsible for cost calculation, quotation, signing and renewal / termination of leases; accurately update leasing records and documents to ensure smooth contract execution

  • Project start-up and maintenance follow-up: Submit the unit to the engineering department for handling, and maintain communication with the owner; follow up on repair quotes and progress; process repair applications and claims, and recover related expenses

  • Guest relationship management:Assist new residents with their accommodation arrangements, answer inquiries and handle daily needs; follow up on complaints or suggestions to ensure that guests have a good experience; and regularly collect feedback to improve service quality

  • Customer and partner relationship maintenance

  • Cross-department collaboration:Work closely with sales and project teams to drive the efficient implementation of dormitory expansion and management plans

Benefits and remuneration

  • Competitive salary, quarterly and annual bonuses

  • Excellent performers receive extra year-end bonuses

  • Five-day work schedule (9:30 am - 6:30 pm), flexible work environment

  • Located in the Kowloon Bay area, this is a first-class office building with a comfortable working environment

  • Comprehensive benefits plan, including paid annual leave, sick leave, and retirement plan

Qualifications and skills

  • DSE/Grade Five or above; College or university degree is preferred

  • Experience: 1 to 3 years of property leasing, real estate brokerage, administrative support or project coordination experience; with employee dormitories or corporate property background is better

  • Skills: Familiar with real estate search platforms; have cost calculation and quotation follow-up ability; be able to flexibly arrange viewing and adapt to different work schedules

  • Computer operations: Proficient in Microsoft Office (especially Excel), Google Workspace, and CRM systems

  • Personal traits: Attention to detail, strong organizational skills, sense of responsibility and problem-solving ability; good at maintaining relationships between owners, agents and tenants; positive and cheerful personality, and identification with the company's mission and values


Languages
English
Cantonese
Mandarin
Skills
Tenant Relations
Leasing Management
Google Suite
CRM Management

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Eric Fung
RG Property Management Ltd. · Director
Active today · Active Recruiter

Job Location

The Quayside-Kwun Tong, Kwun Tong

77 Hoi Bun Rd, Kwun Tong

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Location

Direction


Company Overview

Company introduction RG Property Management Limited: Provider of comprehensive solutions for an excellent life experience Diversified property portfolio: We specialize in managing dormitory properties tailored to students and foreign employees. Comprehensive services: Our expertise covers lease management, maintenance coordination and security services, ensuring a safe and comfortable living space. Our customers: Our customers are well-known listed companies with a good reputation in Hong Kong, providing customized property management services that meet high standards. Professional team: Our dedicated and skilled professional team is committed to building solid tenant relationships and providing exceptional customer service. Quality assurance: Through strict quality control measures and regular inspections, we always maintain the highest safety and property maintenance standards. Community participation: Actively participate in local community activities and create a supportive and fulfilling living environment for residents. Innovative solutions: Using advanced technology, we optimize operations and enhance the experiences of tenants and property owners. At RG Property Management Limited, we are committed to providing high-quality dormitory management services, with priority given to residents' well-being and satisfaction. Based on adaptability, integrity and team spirit, we strive to earn our customers' lasting trust and set industry benchmarks through innovative facilities management solutions.


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