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Online private assistant

中國人壽海外保險·Financial Services
Active today
HK$ *****
Diploma of Secondary School
No experience limit
HK work permit required
4 to 8 hours/day, 6 days per week, Remote

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Work benefits
Attendance Bonus
Birthday leave
Generous Annual Leave
Additional subsidies
Education subsidies
Insurance plan

Job Description
Job Responsibilities

  • Responsible for immediate response to online customer inquiries, including handling customer inquiries and needs through social platforms, instant messaging software and email, ensuring accurate, polite and efficient communication.
  • Assist sales administrative support work, such as sorting customer information, updating CRM systems, following up potential customer contact records and sales process progress.
  • Receive and process customer files and voice messages (such as contracts, quotations, meeting minutes, etc.), perform initial classification, archiving and forwarding, and ensure accurate and timely information transmission.
  • Coordinate internal cross-functional communication, such as synchronizing customer feedback and project requirements with sales, operations or design teams, and improving service response speed and execution consistency.
Work requirements

  • Have excellent Chinese writing and speaking skills, clear logic, appropriate vocabulary, and the ability to adapt to different communication styles of customers of different ages and backgrounds.
  • Familiar with mainstream social platforms (such as Instagram, Facebook, WhatsApp, WeChat, etc.) operations, and able to quickly master new tools and platform functions.
  • Proficient in multitasking, able to maintain a high level of accuracy and timeliness in responding to multiple types of information such as text, voice, and images (with a target response time of usually no more than 30 minutes).
  • Have basic computer operating skills, be familiar with Word, Excel, Google Docs/Sheets and cloud storage tools; those with CRM system usage experience are preferred.
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Languages
Cantonese
English
Mandarin
Skills
Clerk
Client Support
Guest Service

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林琪琳
China Life Overseas Insurance · district manager
Active today

Job Location

沙田-Sha Tin, Sha Tin

沙田好運中心

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Company Overview
China Life (Overseas) Insurance Company provides a variety of insurance products, including life insurance, trust, MPF, accident and health insurance, and annuity insurance, etc., aimed at providing comprehensive protection to customers. Hong Kong Life's overseas insurance services are available in many countries and regions around the world, including Mainland China, Hong Kong, Macau, Taiwan, Singapore, Japan, the United States, Canada, Australia, etc. The group has been continuously selected by Fortune for 22 consecutive years as one of the world's 500 largest companies, ranking 45th in 2025, and its brand value is 5,019.85 billion yuan. In 2016, China Life Insurance acquired Guangdong Development Bank, opening up a new era of coordinated development in the insurance, investment and banking sectors. Moody's rating A1 Standard & Poor's rating A
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