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Veterinary Customer Relationship Assistant

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HKSEV
Posted within 3 months
HK $14K-20K/Month
No degree required
No experience limit
Work visa required
Full Time
10.0 hrs/day, 5 days/wk

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Work benefits
5-day week
Discretionary bonus
Healthcare
Work Flexibility

Job DescriptionTranslate to English
<div>Job Responsibilities</div> <ul> <li>Responsible for assisting the veterinary team with daily customer reception and registration work, ensuring the clinic runs smoothly</li> <li>Answer pet owners' inquiries through phone, email or on-site visits, providing professional and warm services</li> <li>Assist in arranging pet appointments for diagnosis, vaccination, health check-ups, and surgery</li> <li>Manage customer and pet file information to ensure accuracy and regular updates</li> <li>Coordinate internal communication, promote effective contact between veterinarians, caregivers and customers</li> </ul> <br> <div>Work requirements</div> <ul> <li>Secondary school graduation or above, with good Chinese writing and communication skills, those who understand English are preferred</li> <li>Love and patience for animals, willing to develop long-term in a pet medical environment</li> <li>Have basic computer skills, familiar with common office software such as Word, Excel, etc.</li> <li>Applicants with customer service experience are preferred, but those with no experience can be trained. We value work responsibility and attention to detail.</li> <li>Able to adapt to a fast-paced work environment, with good stress resistance and team spirit</li> </ul> <br> <div>Benefits</div> <ul> <li>Provide competitive salary and regular performance evaluations for salary increases</li> <li>Enjoy statutory public holidays, annual leave, and sick leave, etc. qualified holiday benefits</li> <li>Provide professional on-the-job training and opportunities to participate in animal medical-related learning activities</li> <li>Employee pets can enjoy discounts on diagnosis and preventive medicine services</li> <li>Good promotion mechanism, those who perform well have a chance to be promoted to customer service supervisor or administrative assistant</li> </ul>

Languages
English
Mandarin
Cantonese
Skills
Guest Service
Customer Relationship

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HKSEV Tsang
HKSEV · 總經理
Active within 3 days

Job Location

香港-Mong Kok, Yau Tsim Mong

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Company Overview

Hong Kong Social Enterprise Veterinary Hospital (HKSEV) is a social enterprise dedicated to improving animal welfare, equipped with advanced medical diagnostic equipment, and gathering a group of medical and health experts with over 30 years of experience. In the face of long-term challenges to animal welfare in Hong Kong, HKSEV is committed to providing high-quality, transparently priced, and affordable professional veterinary services to help animals live in a better medical environment. The scope of HKSEV's services covers veterinary consultation, general medicine, surgical procedures, and hospital care. It also provides 24-hour hospital care services. The organization is equipped with advanced medical instruments such as endoscopes, digital radiographic cameras, and ultrasonography, and can perform comprehensive in-house IDEXX, Vcheck blood tests, in-house PCR, and orthopedic facility use. It also has anesthesia monitoring equipment to ensure the safety of surgical and treatment processes. In addition to continuous innovation and improvement in medical technology, HKSEV has also expanded its service scope by successfully introducing animal genetic testing services, aiming to bring more assurance to animal health and welfare through innovative technology. The company also provides a series of services including one-stop medical care, online shopping and community rescue assistance, and fully meets the needs of pet owners and animals. Hong Kong Social Enterprise Veterinary Hospital (HKSEV) is a flag in the animal medical services field with its high-quality services, advanced facilities, professional team, and continuous push for animal welfare development in Hong Kong and even the world. Hong Kong Social Enterprise Veterinary Hospital (HKSEV) is a social enterprise dedicated to enhancing animal welfare, equipped with advanced medical diagnostic facilities and staffed by a team of healthcare experts with over 30 years of experience. In the face of long-standing challenges in animal welfare in Hong Kong, HKSEV strives to provide high-quality, transparently priced, affordable professional veterinary services, committed to creating a better medical environment for animals. The scope of HKSEV's services includes veterinary consultations, general medicine, surgical procedures, hospital care, among others, and offers 24-hour hospital care services. The institution is equipped with state-of-the-art medical equipment such as endoscopes, digital radiography machines, ultrasound, etc., capable of performing comprehensive in-house IDEXX, Vcheck blood tests, in-house PCR testing, orthopedic facility usage, and has anesthesia monitoring devices to ensure safety during surgeries and treatments. Beyond continuous innovation and improvement in medical technology, HKSEV also expands its service range by successfully introducing animal genetic testing services, aiming to bring more guarantees to animal health and welfare through innovative technologies. Additionally, it provides a series of services including one-stop medical care, online shopping, and community rescue assistance, catering comprehensively to the needs of pet owners and animals. With its high-quality services, advanced facilities, and professional teams, HKSEV continuously drives the development of animal welfare not only in Hong Kong but globally, becoming a flag in the field of animal medical services.


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